· Over 15 years of Mystery Shopping Experience in India & MENA region
· Over 25000 Mystery Shoppers across Indian Subcontinent
· Born in 2010, LeCapri is a young and passionate market research firm that anonymously evaluates and monitors the level of services being offered by your Organization across all the touch points to ensure that the customer or the end user is satisfied in all aspects. Our team of Mystery Evaluators a.k.a. Mystery Shoppers evaluates the touch points and our expert team of analysts collaborates the information gathered to generate customized reports.
Our Mission
To offer cost-effective and premium-quality Mystery Evaluation Program to our clients and be the preferred partner for Customer Oriented Organizations
Our detailed analysis not only facilitates in building customer base, retaining and nourishing current/existing customers, maximizing sales and thereby, revenue, but also works as a double edged sword by highlighting the key areas of improvement across the touch points. Our well structured reports enable your Organization to assess and enhance its employees’ sales ability and recognize the talent pool of its valuable employees.